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Customer Service
Customer Service plays an integral role in the life expectancy within any establishment. Our aim is to educate our industry partners on understanding how crucial the act of excellent customer service etiquette can expand the company and themselves into something they never expected. Goal: To successfully execute Customer Service Strategies that can further enhance the standard of the Hotel/Accommodation sector.
Human Resources Management
In this workshop participants will learn the advantages & disadvantages of internal and external recruitment, how to identify recruitment sources, how to create recruitment goals and how to attract the right talent.
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